Privacy Policy

This Privacy Policy ("Policy") describes how b999g ("b999g", "we", "us", "our") collects, uses, stores, discloses and otherwise processes personal data in connection with your use of the b999g website, mobile experience and related services (collectively, the "Platform"), accessible at b999g.cam.

b999g is an English-language online betting and gaming platform built for users in Pakistan and other permitted markets. We understand that your personal data is sensitive and that its proper handling is fundamental to the trust you place in us. We are committed to processing your data lawfully, fairly and transparently, in accordance with applicable data protection legislation.

By registering an account or accessing the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

For the purposes of this Privacy Policy, the following definitions apply:

b999g collects personal data in the following categories, as necessary for the purposes described in this Policy:

We do not collect special categories of sensitive personal data (such as biometric data, health data, racial or ethnic origin, religious beliefs or political opinions) unless specifically required for regulatory compliance and only with your explicit consent or as permitted by applicable law.

b999g collects your personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, submitting support requests, or communicating with our team by any channel.
• Automated collection: Technical and usage data collected automatically when you access the Platform, via server logs, session tracking and cookies (see Section 9).
• Third-party sources: Identity and fraud screening data received from KYC and AML verification providers; payment transaction data from payment processors (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and others — referenced for user familiarity, not as endorsements); fraud scoring data from security partners.
• Publicly available sources: In limited circumstances for fraud prevention and sanctions screening, b999g may cross-reference publicly available records including sanctions lists or publicly reported fraud databases.

b999g processes your personal data for the following purposes:

• Account management: Creating, maintaining and securing your b999g account, including authentication and password recovery.
• Identity verification (KYC/AML): Verifying your identity and age in compliance with applicable anti-money laundering and responsible gambling obligations.
• Transaction processing: Processing deposits and withdrawals through available payment methods, verifying transaction ownership and managing PKR account balances.
• Fraud prevention and security: Detecting and preventing fraudulent accounts, multi-accounting, bonus abuse, money laundering and other prohibited conduct outlined in our Terms & Conditions.
• Responsible gambling: Monitoring betting activity patterns to support player-protection obligations including self-exclusion enforcement, deposit limit monitoring and intervention where problem gambling indicators are detected.
• Customer support: Delivering effective support in English and Urdu, resolving disputes and maintaining support interaction records.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, navigation, game selection and user experience.
• Marketing communications: Sending promotional content, bonus offers and platform updates to users who have opted in to receive such communications. You may opt out at any time.
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory authorities.

b999g relies on the following legal bases to process your personal data, consistent with applicable data protection principles:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including KYC, transaction processing and account management.
• Legal obligation: Processing required to comply with applicable laws — including AML obligations, regulatory reporting and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, Platform security, aggregated analytics and responsible gambling monitoring, where such processing does not override your rights and interests.
• Consent: Processing for marketing communications and optional data uses, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

b999g does not sell your personal data to third parties. We may share your data with the following categories of recipients, only to the extent necessary for the stated purpose and subject to appropriate data-sharing agreements:

• KYC and AML providers: Identity verification and fraud screening vendors who process your identity documents and cross-check your details against sanctions databases on our behalf.
• Payment processors: Providers facilitating your deposit and withdrawal transactions. These providers have their own privacy policies and may process transaction data independently. Payment provider names (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are referenced for context only and do not imply endorsement.
• Cloud hosting and infrastructure providers: Secure cloud service providers that host Platform data and services under strict data processing agreements.
• Game content providers: Third-party casino and game software providers may receive session-level data required to operate their games on the Platform.
• Legal and regulatory authorities: Where required by applicable law, court order or lawful regulatory request, b999g may disclose personal data to competent authorities.
• Professional advisers: Legal, audit and compliance advisers operating under strict confidentiality obligations, where necessary for business or legal purposes.

In all cases where third parties process personal data on our behalf, we require them to handle the data securely, use it only for the specified purpose, and comply with applicable data protection obligations.

b999g retains your personal data for as long as your account remains active and for such periods thereafter as are required by applicable legal, regulatory or contractual obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account relationship with b999g.
• KYC and AML records: Retained for a minimum of five (5) years following account closure, or longer where required by applicable AML or regulatory legislation.
• Financial transaction records: Retained for a minimum of five (5) years to support AML compliance and dispute resolution.
• Support interaction records: Retained for a period of two (2) years following the conclusion of the relevant support interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw consent or for a period of three (3) years from last active engagement, whichever is earlier.
• Technical and usage logs: Typically retained for twelve (12) months for security and fraud-prevention purposes.

At the end of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

b999g uses cookies and similar tracking technologies to maintain the functionality, security and performance of the Platform. The following categories of cookies are used:

b999g does not deploy third-party advertising cookies or behavioural targeting cookies that track your activity across unrelated websites. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform.

b999g implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Measures in place include:

• HTTPS/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for stored personal data and KYC documents
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Audit logging of access to sensitive data categories
• Regular security assessments and vulnerability management
• Multi-factor authentication requirements for administrative access
• Incident response procedures for breach detection, containment and notification

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and notifying us immediately of any suspected unauthorised access to your account.

Subject to applicable data protection law and our regulatory obligations, you have the following rights in relation to your personal data held by b999g:

To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all verifiable requests within a reasonable timeframe consistent with applicable data protection law. We may need to verify your identity before processing your request. There is no charge for most requests, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

The b999g Platform is strictly for adults aged 18 or over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the minimum age.

If we discover or are notified that personal data belonging to an underage individual has been collected, we will take immediate steps to delete the data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.

Parents and guardians who have reason to believe that a minor in their care has registered on b999g should contact our support team immediately.

The operation of the b999g Platform may involve the transfer of your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, b999g takes steps to ensure that your data receives an equivalent level of protection as it would within Pakistan, including through:

• Data processing agreements with third-party processors incorporating appropriate data protection clauses
• Using processors located in jurisdictions that maintain adequate data protection standards
• Technical security controls ensuring data is protected in transit and at rest regardless of geographic location

By using the Platform and accepting this Privacy Policy, you consent to the transfer of your personal data outside Pakistan as described above, where necessary for Platform operation and service delivery.

b999g reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent review is displayed at the top of this page. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically to stay informed about how b999g handles your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data has been handled, please contact the b999g support team:

For information on account rules and eligibility, see our Terms & Conditions. For responsible gambling tools and self-exclusion, see our Responsible Gambling page.